Privacy Policy

EMPS Electrical Power Solutions (Pty) Ltd

Last updated: 2026/04/11 at 11:40

1. Introduction

EMPS Electrical Power Solutions (Pty) Ltd (“EMPS”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website, social media platforms, and services.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

• Full name and surname

• Contact details (phone number, email address, WhatsApp)

• Physical address (for service delivery)

• Company details (if applicable)

• Payment or billing information

• Technical or service-related information (e.g., electrical system details)

• Any information you voluntarily provide to us

3. How We Collect Information

We collect personal information through:

• Direct contact (calls, WhatsApp, email, forms)

• Website enquiries

• Social media interactions (e.g. Facebook messages or comments)

• Service bookings and quotations

• On-site assessments and installations

4. Purpose of Processing Personal Information

We process your personal information for the following purposes:

• To provide electrical, solar, generator, and related services

• To communicate with you regarding enquiries, quotes, or services

• To schedule appointments and manage projects

• To issue invoices and process payments

• To improve our services and customer experience

• To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal information in terms of POPIA based on:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

6. Sharing of Personal Information

We may share your information with:

• Employees and contractors who require access to perform services

• Third-party service providers (e.g. payment processors, suppliers)

• Regulatory or legal authorities where required by law

We do not sell your personal information to third parties.

7. Data Security

We take appropriate, reasonable technical and organisational measures to protect your personal information against:

• Loss

• Unauthorised access

• Misuse

• Disclosure

8. Retention of Information

We retain your personal information only for as long as necessary to:

• Fulfil the purpose it was collected for

• Comply with legal, accounting, or reporting requirements

9. Your Rights (Under POPIA)

You have the right to:

• Access your personal information

• Request correction or deletion of your information

• Object to processing

• Withdraw consent

• Lodge a complaint with the Information Regulator

10. Cookies & Website Usage

If our website uses cookies, they may collect limited technical data to improve user experience. You can disable cookies in your browser settings.

11. Third-Party Links

Our website or social media may contain links to third-party sites. We are not responsible for their privacy practices.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

EMPS Electrical Power Solutions (Pty) Ltd
Contact Us

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.